Email Support
Send account, billing or safety questions directly to our team. Email is the most reliable channel for anything that needs a written record, such as a payment dispute or a report about a suspicious profile.
[email protected]Support
Contact Our Support Team
If you need help with your AsianDating account - billing, login access, verification or a report about another member - our support channels below are the fastest way to reach someone. For questions that come up over and over, like how free messaging limits work or how membership plans compare, check the FAQ page first; it usually gives you a direct answer without waiting for a reply.
Contact channels
Ways to Reach Us
AsianDating is operated by Cupid Media, which runs more than 30 niche dating sites. Support for this platform is reachable by email, phone or through the Android app.
Phone Support
Regional lines are available for members who prefer to speak with someone directly.
- Australia: +61 7 5571 1181
- United Kingdom: 0808 164 1512
- US / Canada: 1-844-387-7807
- Japan: 050-3204-4701
Mobile App Support
The AsianDating app is available for Android through the Play Store and mirrors most site features, with push alerts for new likes and messages. An iOS version is not currently available, so iPhone users manage their account through the mobile website instead.
Before you write
Check These Answers First
These four topics account for most support requests. Reviewing them first can save you the wait for a reply, since support volume means responses are not always immediate.
- Billing and subscription charges
- Account access and login issues
- Profile verification requirements
- Cancelling your membership
Some issues, like a duplicate charge or a cancellation request, can take longer to resolve than a simple question. If support asks for more detail, replying with your registered email and the date of the charge helps move things along faster. Read more about the platform's approach on our About Us page.
Privacy and trust
How We Handle Your Message
Anything you send to support is used only to resolve your request.
We do not use contact emails for anything beyond answering your request and, where relevant, internal safety review. Details on what account data is collected and how long it is kept are explained in full in our Privacy Policy, and the specific cookies used on this site are listed in our Cookie Policy.
Join free and message the community directly
Most day-to-day questions - who is online, how matching works, how to reply to a message - are answered fastest inside your own account. Create a free profile and see the platform for yourself.
Free registration, free browsing, no card required to start.